"We reserved a non-smoking room, but were put in a smoking room with cigarette burns on the bedspread. We complained and were moved to another room, but it was worn and hadn't been properly cleaned. There was just a quarter of a roll of toilet paper and no facial tissue in the holder. The shower curtain was torn, and only 1 of the 4 electrical outlets at the vanity worked. Some room doors had no doorknobs, and a washcloth was stuck in the hole. The exterior and all trash cans were filthy. Don't stay at this motel.2018-10-27"
"I had trouble with the room key, which was especially annoying because it was only 10 degrees outside. The cold weather also caused the pipes to freeze; several rooms below us flooded at about 1 AM, which set off the fire alarm for 30 minutes. There was no water until 8 AM, and we were only offered a $20 discount. The room was in dire need of general cleaning, and I found a dog claw in the bedsheets. Couldn't adjust the fridge temperature. Find a different motel.2017-01-11"
"The motel didn't look like online photos. The room smelled musty. The staff was friendly and did a good job.2016-08-14"
HotelGuides made it easy to choose a hotel based on how far we wanted to get that day. Also liked being able to see the interstate interchange on the map to determine how far off the highway each hotel was.
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
When you make a reservation, you will receive a confirmation email. Take a copy with you to the hotel.
The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.